Rummyculture Fair Play Policy Banner Image

Rummy is accepted as a game based on skill and requires a person with an analytical bent of mind to play the game, also rummy is very much a social game played among circles of friends and family. But when games are being played online with other unknown people, a certain responsibility stands for all concerned. Rummyculture maintains a strict fair play practice on its platform. This Fair Play Policy (“Policy”) covers the mentioned aspects to guard the spirit of competition and skill as the rummy players take on each other at the game table. Further, this Policy defines the approach that the Rummyculture team will take when fair play violations  are observed in the platform. For the purpose of this policy, “Fair Play Violation/s”/”FPV” mean any form of fraudulent or illegal activity adopted by the users for playing on our platform including but not limited to collusion, money laundering, cheating, manipulation etc.”

Rummyculture’s Protection from Fair Play Violations on its platform

  • We have a 24/7 monitoring mechanism by a team of experts for games played on our platform so that they can be checked for any Fair Play Violation.
  • Anti-Collusion measures are adopted prior to each game, during game and even after a player has finished playing.
  • Suspected games are monitored closely & if our system detects any Fair Play Violation, the player(s) accounts will be frozen immediately including the funds and will be dealt in the manner detailed herein.
  • Any player found engaging in Fair Play Violation will be barred from playing the games henceforth.
  • By registering and playing on our platform, players agree that they will ensure fair play and they will not engage in any Fair Play Violation by technical or non-technical means to manipulate the game outcomes whether in their favor or not.

Below mentioned actions are a limited set of interventions enabled by Rummyculture to ensure Fair Play

Before the game starts

  • Rummyculture ensures that seating is random, and no seat is prefixed for any game.
  • The cards are shuffled with the Random Number Generator certified by iTech Labs.

During the game

  • Information about the playing cards is always encrypted, thereby preventing any third party from viewing the same.
  • Anti-fraud and fair play algorithms track every move (selection of cards, discards, melds, shows) by every player on every table round the clock without reading or recording of the player’s cards at any stage of the game.
  • Necessary checks have been implemented to analyze if 2 or more players are engaging in any Fair Play Violation during the course of a game.
  • An alert is automatically raised if there are any signs of Fair Play Violation.
  • Suspected games are carefully scrutinized and if our risk management team confirms any Fair Play Violation, accounts of players who won and accounts of players who helped or colluded in committing Fair Play Violation would be blocked and their entire funds can be potentially seized according to our policy.
  • Players affected by FPV (also called: genuinely affected users) after review and confirmation by our risk management team are eligible for a refund of their entry fees for the affected game. This will be in accordance with the game cancellation and refund policy.

After the game ends

  • Players confirmed of indulging in Fair Play Violation will be blocked from playing in Rummyculture for life.
  • The balance funds of both the winners and the users who colluded or helped in committing the Fair Play Violation, will be withheld for a period of 180 days for review. The review will cover all the games the user played since the time of registering on the platform.
  • Rummyculture shall reserve the right to review any game of any user at any point in time and if any games are found to be in violation of this Policy, then strict penalty and actions will be taken as per this Policy.
  • Rummyculture shall recover the winnings earned via committing Fair Play Violation from the FPV marked users as per the Policy.
  • Additionally, we reserve the right to deduct an additional penalty from the users who violated this Policy, with up to 3X of the entry fees of all the FPV marked games.
  • Rummyculture reserves the right to update or modify the Policy without any intimation.

Other Restrictions/Prohibitions

  • You can play in all Cash Games/tournaments in which you have registered/joined and not use any form of external assistance to play. You shall not add unauthorized components, create or use cheats, exploits, bots, hacks or any other third party software designed to modify the website or use any third party software that intercepts, mines or otherwise collects information from or through the Website or through any Services. Any attempt to employ any such external assistance is strictly prohibited and will be termed as Fair Play Violation.
  • Anti-Spamming & Money Laundering – Rummyculture strictly prohibits sending spam emails or any unauthorized content along with any practice of money laundering within Rummyculture.
  • Login & Multiple IDs – Rummyculture strictly prohibits creation of any login name or passwords which is offensive/abusive/racist or violates any applicable law or violates the rights of any living or non-living person or place in any format. Rummyculture does not allow any user to have multiple IDs to either register or play.

Know Your Customer Compliance

  • As part of our Fair Play Policy at Rummyculture, we have introduced document validation (e-KYC) for some users as identified by our system. Our automated system detects users & enables a mandatory process for selected users to upload any government approved ‘Photo Id’ & Bank account details like cancelled cheque copy or passbook copy.
  • The documents need to be uploaded only through Rummyculture site/app & no document will be accepted through email. The documents should be valid & the image should be clear to be understood by our experts.
  • Documents should not be password protected & password should not be shared in any scenario & documents should be in image or PDF format only.
  • The user will be responsible for the documents he/she is sharing & Rummyculture will not be responsible for any misuse of the same. Rummyculture’s User information storage is with the best security servers in the country.
  • Rummyculture uses Amazon servers (S3) to store all users’ data with additional Security features like Default Encryption, Permission checks.
    Rummyculture also uses Cross-Region Replication ACL overwrite & Cross-Region Replication with KMS.
  • Once the User uploads the documents, the same will be validated by our experts within the stipulated time. Rummyculture reserves the right to approve or disapprove the validation process.
  • Once the user’s documentation gets approved or disapproved, the user will be notified through email/SMS & on the site/app.
  • Rummyculture reserves the right to hold users playing cash games/Add cash/cash withdrawals at Rummyculture until validation by the experts at Rummyculture.
  • The Process of validation may take upto 3 working days from the date of submission.
  • Mobile Number Verification – At Rummyculture you are required to validate your Mobile number for playing Cash games. This is to safeguard fraud of any form at Rummyculture. All your information is kept confidential & not shared with any person or party except as provided in our Privacy Policy available at https://www.rummyculture.com/privacy-policy/
  • It is mandatory for all cash users to follow the process of mobile authentication at Rummyculture.

How to report a Fair Play Violation?

  • Users must report a violation of Fair Play within 72 hours of the occurrence via email i.e. support@rummyculture.com or via our help section in the website/app.
  • Rummyculture’s risk management team shall investigate the reported game and respond with the investigation within 72 hours. The necessary action for valid cases will be taken as per the game cancellation and refund policy.

Game cancellation and refund policy

In the event, a Rummy Cash Game is canceled by Rummyculture due to technical or other glitches at our end or due to some player(s) indulging in any form of Fair Play Violation; the following settlement policy shall be followed:

Points Rummy Cash Games

In the event of cancellation of a Points Rummy Cash Game,

  • The buy-in amount paid by all genuinely affected players shall be refunded.
  • Games where Fair Play Violation is detected, only the buy-in amount paid by genuinely affected players is refunded and the buy-in amount paid by players indulging in Fair Play Violation including collusion or cheating is not refunded and a penalty may be levied as per Rummyculture’s Fair Play Policy.

Pool Rummy Cash Games

In the event of cancellation of a Pool Rummy Cash Game at any stage,

  • The entry fees paid by all genuinely affected players shall be refunded including rebuy amount if any.
  • Games where Fair Play Violation is detected, only the entry fee paid by genuinely affected players is refunded and the entry fee paid by players indulging in Fair Play Violation including collusion or cheating is not refunded and a penalty may be levied as per Rummyculture’s Fair Play Policy.

Deals Rummy Cash Games

In the event of cancellation of a Deals Rummy Cash Game at any stage,

  • The entry fees paid by all genuinely affected players shall be refunded.
  • Games where Fair Play Violation is detected, only the entry fee paid by genuinely affected players is refunded and the entry fee paid by players indulging in Fair Play Violation including collusion or cheating is not refunded and a penalty may be levied as per Rummyculture’s Fair Play Policy.

Tournament Games

In the event of cancellation of a Rummy Tournament at any stage,

  • The entry fees paid by all genuinely affected players shall be refunded.
  • Games where Fair Play Violation is detected, only the entry fee paid by genuinely affected players is refunded and the entry fee paid by players indulging in Fair Play Violation including collusion or cheating is not refunded and a penalty may be levied as per Rummyculture’s Fair Play Policy.
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