Hi, how can we help?

How do I go about getting my weekly RummyCulture statements?

How do I add and verify my email address?

I tried to login, but I did not get the OTP. What should I do?

I have entered the OTP however, but I still can’t access my account

Is the game of rummy legal in India?

Is the RummyCulture app safe to use?

Can I use more than one RummyCulture account?

Is it mandatory to verify my Mobile number?

Is the card shuffling legitimate? How is card shuffling done at Rummy Culture?

What documents should I upload to complete the KYC Process?

I have placed withdrawals and added cash earlier without KYC, why am I asked to upload documents now?

When do I get my winning money in my account/wallet?

I have uploaded my KYC, how long would it take to verify?

How would I know if my KYC is verified?

Why are my KYC documents rejected?

Why are my bank details rejected?

Can I reuse the same KYC documents to create another account?

Is my money safe in RummyCulture?

I have added cash but it is not reflectinging in my RummyCulture wallet. What should I do?

Can I withdraw funds from my deposit balance?

Is my data (personal info/bank account details) safe with RummyCulture?

How can I add cash to the RummyCulture account? Is there any maximum or minimum limit?

Can I delete my saved card details?

Can I add cash with my Amex debit/credit card?

I have deposited higher denomination in error, can I withdraw the difference amount?

How do I get GameCash?

What will happen to the existing GameCash in my account?

How can I benefit from Discount Credits?

How do I use Discount Credits?

Where can I see the balance of my Discount Credits?

Can my Discount Credits expire?

Can I reverse my decision once I use Superboost offer after game win?

Can I withdraw the amount transferred to Game balance after using Superboost?

From where can I access Superboost offers?

What is Discount Credits Table?

Can I withdraw the winnings from free games on Discount Credits Table?

How can I withdraw my winnings?

What does "withdrawal status" mean?

How much can I withdraw in a single day and how many withdrawals are allowed?

Are there any charges for withdrawals?

Can my withdrawal get delayed or cancelled for any reason?

My internet is working fine but I was disconnected from the game.

How many cash games can I play every day?

How do I report a fair play violation?

How can I participate in rummy tournaments?

I registered for a tournament but why is my seat not confirmed?

What is waitlist?

How do I get free tournament tickets?

What happens to the TDS deducted from my winnings?

What is TDS and how does it work?

What happened to Super7 and Mid Month Bonanza offers on RummyCulture?

Why am I not getting GameCash offer during Add Cash?

In case I request for a refund of my deposited value, will my GST amount also get refunded?

What will be the proof of GST submitted to government by RummyCulture?

Since I am already paying GST, do I need to pay TDS?

Can I withdraw the amount transferred to Game balance after using Superboost?

Can I reverse my decision once I use Superboost offer during withdrawals?

What happens to Superboost offer if my withdrawal takes longer to process?

Why am I not seeing Superboost offer during withdrawals?

How do I deposit the GST amount to the goverment?

I don't know how to play rummy. How can I learn to play rummy?

What is a Joker and what are wild cards/wild jokers?

What is Pick and Discard in Rummy?

How do we Deal/Distribute Cards in rummy?

What is a Drop in Rummy?

What is an Invalid Declaration?

What is the difference between Practice Games and Cash Games?

What are Cash Tournaments?

What are free tournaments?

What is RNG?

What are some probabilities in the card game of rummy?