![TnC Banner](/_ipx/s_1440x224/images/trust-report/desktop-banner.webp)
For month
We make sure all the games on the platform are unbiased. Our strict fair play policies help us keep you safe.
Unique users blocked
110
![divider](/_ipx/s_140x6/images/trust-report/rc-divider-trust.webp)
Genuine players on ![RummyCulture logo](/images/trust-report/rc-logo-trust.webp)
![RummyCulture logo](/images/trust-report/rc-logo-trust.webp)
![users blocked](/_ipx/s_88x88/images/trust-report/user-blocked.webp)
Fair play violations reported by players
141
![divider](/_ipx/s_140x6/images/trust-report/rc-divider-trust.webp)
Less than 10% were valid
![player violation icon](/_ipx/s_88x88/images/trust-report/player-violation.webp)
Total games cancelled
2
![divider](/_ipx/s_140x6/images/trust-report/rc-divider-trust.webp)
![games cancel](/_ipx/s_88x88/images/trust-report/games-cancelled.webp)
Time taken to resolve violations
24hours
![divider](/_ipx/s_140x6/images/trust-report/rc-divider-trust.webp)
Less than 2% were valid
![quick resolution](/_ipx/s_88x88/images/trust-report/quick-resolution.webp)
![Fair Play Policy of RummyCulture](/_ipx/s_600x452/images/trust-report/fairplay-right-bg.webp)
We urge everyone to treat rummy as a game only. Helping you play responsibly is one of our top priorities.
Players received help from “Your Dost”
20
![divider](/_ipx/s_140x6/images/trust-report/rc-divider-trust.webp)
Play responsibly
![users blocked](/_ipx/s_88x88/images/trust-report/user-blocked.webp)
Avg. time to process withdrawal requests
7 seconds
![divider](/_ipx/s_140x6/images/trust-report/rc-divider-trust.webp)
Lightning fast withdrawals
![quick withdrawals](/_ipx/s_88x88/images/trust-report/quick-withdrawal.webp)
![Responsible Gaming Policy of RummyCulture](/_ipx/s_400x220/images/trust-report/responsible-gaming-left-bg.webp)
![Responsible Gaming Policy of RummyCulture](/_ipx/s_240x130/images/trust-report/responsible-gaming-right-bg.webp)
![Responsible Gaming Policy of RummyCulture](/_ipx/s_600x320/images/trust-report/responsible-gaming-bottom-bg.webp)
Our team is ready to assist you at any time of the day, that too in 5 regional languages
Calls addressed by us
24,367
![divider](/_ipx/s_140x6/images/trust-report/rc-divider-trust.webp)
![call](/_ipx/s_88x88/images/trust-report/call-icon.webp)
Customer satisfaction score (CSAT)
89.7%
![divider](/_ipx/s_140x6/images/trust-report/rc-divider-trust.webp)
![customer satisfaction icon](/_ipx/s_88x88/images/trust-report/customer-satisfaction.webp)
Calls resolved in less than 30 min
95%
![divider](/_ipx/s_140x6/images/trust-report/rc-divider-trust.webp)
Fast resolutions with ![RummyCulture logo](/images/trust-report/rc-logo-trust.webp)
![RummyCulture logo](/images/trust-report/rc-logo-trust.webp)
![timer-icon](/_ipx/s_88x88/images/trust-report/timer.webp)
Issues resolved by us every day
786
![divider](/_ipx/s_140x6/images/trust-report/rc-divider-trust.webp)
![RummyCulture logo](/images/trust-report/rc-logo-trust.webp)
![customer service icon](/_ipx/s_88x88/images/trust-report/customer-service.webp)
Your trust is what is driving us to make the experience even better for you, every day.
![iso icon](/_ipx/s_112x112/images/trust-report/iso.webp)
ISO certified
![no bot icon](/_ipx/s_112x112/images/trust-report/no-bot.webp)
No bot
![rng icon](/_ipx/s_112x112/images/trust-report/rng.webp)
RNG certified