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Frequently
asked questions (FAQ)

Frequently asked questions

  • How do I play rummy games on RummyCulture? expand icon collapse icon
    Playing online rummy on RummyCulture is very easy. All you need to do is register for free on our website, android or iOS app. This would hardly take a few seconds and then you are all set to play rummy.
  • Do I have to give my mobile number and email ID? expand icon collapse icon
    Yes, you will receive all important communication, OTPs, and rummy tournament alerts on your mobile number. Email ID is optional but highly recommended to get all latest rummy related offers.
  • How can I add cash in my Rummyculture account? expand icon collapse icon
    You can add cash by Credit Card, Debit Card, Net Banking and UPI. You can also add using wallets like Paytm or Mobikwik. We offer the best-in-class joining bonus for all our new users.
  • How much Welcome Bonus do I get? expand icon collapse icon
    You can get up to Rs.5250 as Welcome Bonus on your first add cash / deposit.
  • Can I play rummy online without cash? expand icon collapse icon
    You can log in and play rummy practice games for free on our website or app until you feel ready for a rummy cash game or a tournament.
  • Is my money safe on your website? expand icon collapse icon
    Absolutely ! RummyCulture is a Thawte SSL Secured platform which ensures that your money, data and identity are absolutely safe and secure.
  • Do you have a customer support team? expand icon collapse icon
    Yes, we have a customer support team. Our call support team can speak Telugu, Hindi, English, Tamil and Kannada. You can email us anytime or call us seven days a week. Please visit support.rummyculture.com for the support timings and other details.
  • When do I get my winning money in my account/wallet? expand icon collapse icon
    If you’re playing a rummy cash game, you’ll get your winnings instantly in your Rummyculture account. If you’re playing a rummy tournament, you’ll get your winnings after the whole tournament is over. Once you get the money in your Rummyculture account, you can withdraw it instantly. We have a same-day withdrawal policy 365 days a year. No hidden charges or extra conditions.
  • How many cash games can I play everyday? expand icon collapse icon
    There is no limit. You can play as many cash rummy games and tournaments as you want to.
  • Is my money safe on your website? expand icon collapse icon
    Absolutely! RummyCulture is a Thawte SSL Secured platform that ensures that your money, data, and identity are absolutely safe and secure.
  • My deposit attempt failed but the amount has been deducted from my bank account? expand icon collapse icon
    If the amount has been debited from your bank account and the transaction got failed, the bank will refund it within 7-10 working days. Be assured that your money is safe with the bank.
  • When does the withdrawn amount gets credited into my bank account? expand icon collapse icon
    RummyCulture Brings to you same day withdrawals all 365 days(Including Bank Holidays),

    1. If the request is provided before 3:00 PM you will receive the withdrawal funds by 9 PM same day.
    2. if you provide the request after 3:00 PM you will receive the withdrawal funds by 9 PM next day.

    The minimum withdrawal request per transaction is Rs 100 at Rummyculture.com
    For more info about withdrawal, kindly follow this link - https://www.rummyculture.com/cash-withdrawal-policy/
  • Can I play in Assam, Telangana & Orissa? expand icon collapse icon
    Rummy Players playing real cash games online from Assam, Telangana, Orissa State are prohibited to play cash games. The state government has passed an Ordinance amending the Gaming Act 1974 banning online Rummy in these states.

    However, you can continue to play practice Rummy games for free on our app or website.
  • Can I play rummy online without cash? expand icon collapse icon
    You can log in and play rummy practice games for free on our website or app until you feel ready for a rummy cash game or a tournament.
  • What is Bonus? expand icon collapse icon
    Bonus is additional promotional cash that you can earn while playing cash games.
  • How can I avail of a Bonus? expand icon collapse icon
    You can avail a Bonus based on offer whenever you make a cash deposit.
  • How does the Bonus work? expand icon collapse icon
    Every time you play a cash game at Rummyculture, 10% of the bonus will be released & that would be added to your account immediately once you finish the game.
    For example – If you have an Rs.100 bonus and you play a deals rummy game of Rs. 200, then 10% of Rs.200, i.e. Rs.20 bonus would be credited to your withdrawal balance once the game is completed irrespective of your winning or losing.

    • If there are multiple bonuses pending, they would be released sequentially.
    • All the bonus allocated would expire in 30 days from the time of allocation.

    To know about your bonus release, visit the 'Bonus' tab at our home page.
  • My internet is working fine but shows a network issue? expand icon collapse icon
    We do understand your problem that you faced a disconnection issue while playing.Online gaming requires constant and stable internet connection. As a user, we feel that our internet is stable and working fine. Also, when we browse another website it seems to be running inflow. But even a slight fluctuation in your internet leads to disconnection of games at RummyCulture.

    For a smooth experience, make sure that your device is connected to a reliable network and that your device's signal is strong. We recommend playing over wifi, or at least a solid 3G/4G connection.
  • How to update KYC Document? expand icon collapse icon
    To update you KYC document, visit "Profile" Section on your Lobby page, under the same you would have an option called as "KYC", In the same option you can update your KYC details.

    Once your KYC details have been updated it would take 2 Business days to verify. You would receive a Mail & an SMS on your KYC approval or disapproval status.
  • Why is my KYC document rejected? expand icon collapse icon
    To know the reason for document rejection, visit your KYC tab under the “Profile” option.
  • How to Refer a friend? expand icon collapse icon
    You can refer a friend with the "Refer & earn" option which is available in the main Rummy Culture (Bottom Right Side of the app) page through Whatsapp and various social platforms.
  • How to Referral works at RummyCulture? expand icon collapse icon
    To know more about our latest Referral offer visit the link - https://www.rummyculture.com/refer-your-friends/
  • How can I join a tournament? expand icon collapse icon
    You can access the Tournaments which you can participate in by clicking on the Tournament icon on the Lobby page of our website/App.
  • What is a Waitlist in Tournament? expand icon collapse icon
    A waitlist is the number of players waiting to join a tournament. In case all the seats in a tournament are occupied, a waitlist begins. Chances are, you can enter a tournament from the waitlist as well.
  • What is TDS and how does it work? expand icon collapse icon
    TDS is the “Tax Deducted at Source,” which we are legally obliged to deduct on all winnings of more than Rs.10,000/- in a single tournament, or a single Pool Rummy game or Points Rummy game.