Frequently asked questions
How do I play rummy games on RummyCulture?Playing online rummy on RummyCulture is very easy. All you need to do is register for free on our website, android or iOS app. This would hardly take a few seconds and then you are all set to play rummy.
Do I have to give my mobile number and email ID?Yes, you will receive all important communication, OTPs, and rummy tournament alerts on your mobile number. Email ID is optional but highly recommended to get all latest rummy related offers.
How can I add cash in my Rummyculture account?You can add cash by Credit Card, Debit Card, Net Banking and UPI. You can also add using wallets like Paytm or Mobikwik. We offer the best-in-class joining bonus for all our new users.
How much Welcome Bonus do I get?You can get up to Rs.5250 as Welcome Bonus on your first add cash / deposit.
Can I play rummy online without cash?You can log in and play rummy practice games for free on our website or app until you feel ready for a rummy cash game or a tournament.
Is my money safe on your website?Absolutely ! RummyCulture is a Thawte SSL Secured platform which ensures that your money, data and identity are absolutely safe and secure.
Do you have a customer support team?Yes, we have a customer support team. Our call support team can speak Telugu, Hindi, English, Tamil and Kannada. You can email us anytime or call us seven days a week. Please visit support.rummyculture.com for the support timings and other details.
When do I get my winning money in my account/wallet?If you’re playing a rummy cash game, you’ll get your winnings instantly in your Rummyculture account. If you’re playing a rummy tournament, you’ll get your winnings after the whole tournament is over. Once you get the money in your Rummyculture account, you can withdraw it instantly. We have a same-day withdrawal policy 365 days a year. No hidden charges or extra conditions.
How many cash games can I play everyday?There is no limit. You can play as many cash rummy games and tournaments as you want to.
1. If the request is provided before 3:00 PM you will receive the withdrawal funds by 9 PM same day.
2. if you provide the request after 3:00 PM you will receive the withdrawal funds by 9 PM next day.
The minimum withdrawal request per transaction is Rs 100 at Rummyculture.com
For more info about withdrawal, kindly follow this link - https://www.rummyculture.com/cash-withdrawal-policy/
However, you can continue to play practice Rummy games for free on our app or website.
For example – If you have an Rs.100 bonus and you play a deals rummy game of Rs. 200, then 10% of Rs.200, i.e. Rs.20 bonus would be credited to your withdrawal balance once the game is completed irrespective of your winning or losing.
- If there are multiple bonuses pending, they would be released sequentially.
- All the bonus allocated would expire in 30 days from the time of allocation.
To know about your bonus release, visit the 'Bonus' tab at our home page.
For a smooth experience, make sure that your device is connected to a reliable network and that your device's signal is strong. We recommend playing over wifi, or at least a solid 3G/4G connection.
Once your KYC details have been updated it would take 2 Business days to verify. You would receive a Mail & an SMS on your KYC approval or disapproval status.